Effective Date: August 15, 2025
Vertical Himalaya Treks and Expeditions Pvt. Ltd. (“we,” “us,” or “our”), located at Kathmandu 44600, Nepal, is committed to protecting the privacy and personal information of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable data protection laws. For inquiries, contact us at info@verticalhimalaya.com or +977-9849110421.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, passport details, and payment information provided when booking tours, treks, or expeditions.
- Travel Preferences: Details about your travel plans, preferences, or special requirements shared during inquiries or bookings.
- Website Usage Data: Information such as IP addresses, browser type, and pages visited on our website (verticalhimalaya.com), collected via cookies or analytics tools.
- Communication Data: Records of correspondence, including emails, WhatsApp messages, or phone calls.
2. How We Collect Information
We collect information:
- Directly from you when you submit inquiries, book services, or contact us.
- Through our website when you browse, fill out forms, or interact with our services.
- From third parties, such as travel agents or partners, with your consent.
3. How We Use Your Information
Your information is used to:
- Process bookings and provide trekking, expedition, and tour services.
- Communicate with you about your travel plans, updates, or inquiries.
- Improve our website, services, and customer experience through analytics.
- Comply with legal obligations, such as visa processing or safety regulations.
- Send promotional offers or newsletters, with your consent, which you may opt out of at any time.
4. Data Sharing and Disclosure
We may share your information:
- With trusted service providers (e.g., guides, hotels, or transport companies) to fulfill your travel arrangements.
- With government authorities for visa processing or legal compliance.
- In case of a business transfer (e.g., merger or acquisition), ensuring your data remains protected. We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement reasonable measures to protect your data, including encryption, secure servers, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, booking-related data is retained for up to 7 years to comply with financial and legal obligations.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Request information about how your data is processed. To exercise these rights, contact us at info@verticalhimalaya.com. We will respond within a reasonable timeframe, subject to legal requirements.
8. Cookies and Tracking
Our website may use cookies to enhance user experience and track site performance. You can manage cookie preferences through your browser settings.
9. International Data Transfers
As a Nepal-based company, your data may be processed in Nepal or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data during such transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Address: Vertical Himalaya Treks and Expeditions Pvt. Ltd., Kathmandu 44600, Nepal
Email: info@verticalhimalaya.com
Phone: +977-9849110421