1. Booking in Advance and Payments
If you intend to embark on an adventure through Vertical Himalaya Treks and Expeditions Pvt. Ltd. you are required to book a trip 3 months prior to it. A three months preparation period is necessary to ensure maximum safety and satisfaction of the clients.
It is obligatory for the client to dispense 30% of the total charge, at the time of booking. The advance amount will be used for is necessary for booking hotels, flights, and potters and receiving approval from governmental authorities. Another 30% of the total charge should be deposited before one month of the flight to Nepal. The remaining 40% of the total charge should be paid up after your arrival in Nepal, before the start of your adventure.
Name of the Bank:
In case the client decides to cancel his/her trip, at any time between booking and the time of the trip, some deduction will be made to the advance amount. Such regulation is born out of the company’s obligation to pay a certain amount for personnel and resources while booking them.
Clauses for cancellation:
2(a) If cancellation is made 30 days prior to departure from your country, the company will charge you 20% of the total amount and the rest will be refunded after deducting the processing charge of Nepal Rastra Bank. If the client wishes, the company shall withhold the refundable amount as a charge for his next trip to Nepal.
2(b) If cancellation is made 15 days prior to departure from your country, the company will charge 30% of the total amount and the rest will be refunded as mentioned in 2 (a) of Terms and Condition.
2(c) If cancellation is made one week prior to departure from your country, the company will charge 50% of the total amount and the rest will be refunded as mentioned in 2 (a) of the Terms and Condition.
3. Late Booking
Late booking can be done as early as one month prior to the departure from your country. But, it is to be noted that it will involve additional costs.
4. Insurance and Travel Risks
A government act dictates that no foreigner will be able to purchase insurance in Nepal. Hence, it is important for clients to purchase a travel insurance package in their own country. Trekking and expedition may involve risks and several other factors that cannot be foretold. Medical emergencies, natural calamities are common in high altitudes and we like to be assured that our clients are insured against helicopter evacuations, trip cancellations, and personal accidents so that they don’t have to suffer twice.
This agency will inquire about the client’s personal and insurance information so that proper steps and paper works can be done in case of an unpredictable situation. If somehow a rescue is needed, our company will contact rescue companies and will manage all the paper works.
It is to be noted that the company shall not bear any losses or provide compensation in case the guest’s insurance doesn’t cover any or all aspects of the trip.
5. Incomplete Tours
The client is not entitled to any compensation, whatsoever, in case he/she forfeits from embarking on the trek/expedition because of his/her personal decision or injury. Also, if the government revokes the permit for the trek/expedition because of any disaster in the area, the clients may not seek reparation for their payment.
6. Agreement of Compliance
It is mandatory for the guest to comply with the rules and regulations of the country, during their stay in the country. Any illegal activities are downright discouraged and any deliberate or unintentional breach of law by the guest shall not obligate the company to advocate on their behalf. If any illegal activities on the client’s part are observed, the company holds the right to call the authorities and hand the clients to them. If the client falls upon the hands of authority because of an unlawful act, the company isn’t obligated to provide any financial compensation.
Moreover, during the tour/trek/expedition, the team leader is the in-charge and his decision shall be considered final. We select our team leaders/guides based on years of training and experience in the mountainous regions and for the sake of survival and wellness of our clients; we urge them to shed any instincts that direct them against the instruction of our team leader/guides. In case of any conflicts between our clients, verbal, physical, or otherwise, the company’s staff will resolve the issue and holds the right to call the police if necessary.
7. Alterations in Cost and Time and Additional Charges
The packages designed by Vertical Himalaya Treks and Expeditions Pvt. Ltd. are standard and are designed by people after years of experience. However, the company respects the intention of the guests and provides alterations to the packages based on the client’s request provided that the client is willing to spend extra time and cost.
At other times, because of the circumstances prevalent in the area, the standard cost and time may be subject to alterations. In that case, the price and time can be adjusted by mutual agreement between the clients and the company.
Damage of company equipment, delays and lags in trips, the demand for additional services than previously agreed, and etc. by the client is likely to increase the previously decided price.
8. Flight Cancelations
Any flight cancelation, unless it is done by the company will not require the company to provide any financial compensation. However, it is within the duty of the agency to arrange a hotel for guests in case of flight cancelations.
9. Overnight Stay & Food
In case of any overnight stay that might occur due to the problems of or cause because of the client, or due to the flight cancelation (Domestic / International) the client will be required to pay the overnight stay charge and meal cost. However, if the stay is caused because of the agency’s reason, the agency shall have to bear the charge.
10. Agreement of Accommodations
The location of the treks and expedition is very demanding. They are far away from the luxuries of the 21st century. It is evident that one cannot expect things to be normal all the time. At instances, a person might not get exactly he’s been looking for, even if he is looking to pay for it. As a host company, we try our best to provide the most reasonable deals. But despite all our best efforts, sometimes, we may not be able to provide guests with everything we promised for. In such instances, we expect guests to exhibit understanding and accommodate whatever is available. Most importantly, it is important for guests to properly understand what they are getting into before they book the trip.
11. Stuff and Equipment
In case, Vertical Himalaya Treks and Expeditions Pvt. Ltd temporarily provides any materials, gears, or any equipment that may or may not be the property of the company, Client needs to return it to the company’s designated official at the end of the trip or expedition or trek. Should any damage occur to the aforementioned equipment, the Client has to pay the amount fixed by the agency as per compensation.
We, Vertical Himalaya Treks and Expeditions, may require guests to provide us with photographs taken from your camera free of charge for the sake of publicity. In those circumstances, we expect guests to comply with our request. However, the photographs will only be used for promotional purposes only.
All children below the age of 16 are required to be accompanied by their legal guardian.